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Frequently Asked Questions
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If you place your order within Spain, you will receive it within 24 to 48 hours. If it is an international order, you will receive it within 48 to 72 hours.
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We know that choosing the perfect size is key. You can see a detailed and easy-to-follow guide here. And if you need help, call us at +34 959 557 060 or email us at info@valverdebotas.com. We'll advise you personally so you get it right the first time.
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Yes. You have 14 days from the date you receive it to make an exchange or return. We want you to be completely satisfied with your purchase.
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All orders are prepared and shipped within 24 to 72 working hours. Once on the way, we’ll send you the tracking number so you know when it will arrive.
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It shouldn’t happen, but if it does, we’ll fix it quickly. Write to us as soon as you receive it, and we’ll send you another pair at no cost or arrange a return. Your peace of mind comes first.