Privacy policy

Privacy Policy

 

You are in a secure and reliable space where we offer you all the guarantees so that you can provide us with your data with the absolute certainty that we will make safe and responsible use of your personal information.

This policy outlines how we process and protect the personal information of all individuals who interact with us through this website.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of December 5 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), LAZOYDUQUE.COM informs you that, by accepting this Privacy Policy, you provide your informed, express, free, and unambiguous consent for the data you provide to be processed by LAZOYDUQUE.COM as the Data Controller, under the technical, organizational, and security measures provided for in current regulations.

Warning for Minors

In compliance with Article 8 of the GDPR and Article 7 of Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, only individuals over 14 years of age may lawfully give their consent for the processing of their personal data by LAZOYDUQUE.COM. For minors under 14 years of age, the consent of parents or legal guardians is required, and processing shall only be lawful to the extent that it has been authorized by them.

If you are under 14 years old and have accessed this website without informing your parents, you must not register as a user.

Data Controller for Your Personal Data

Entity Name: LAZO Y DUQUE S.L.

Domain: LAZOYDUQUE.COM

Tax ID (NIF): B21003769

Address: PARQUE INDUSTRIAL Y TECNOLÓGICO NAVE A07 C.P 21600 VALVERDE DEL CAMINO (HUELVA), SPAIN

How Do We Collect Your Data?

LAZOYDUQUE.COM operates the website LAZOYDUQUE.COM, where information about our online footwear and accessories store is provided.

The personal data we process originates directly from our users and is collected through:

  • Contact form
  • Registration forms
  • Checkout / sales form
  • Newsletter subscription form

Legal Basis for Processing Your Data

Contacting us and subscribing to our Newsletter requires your consent to this Privacy Policy.

We process your personal information for marketing and sales purposes on the basis of consent.


The legal basis for processing data of individuals who purchase products or services offered by LAZOYDUQUE.COM is the performance of the online sales contract.

Where indicated on our websites when customer personal information is collected, processing may also be based on our legitimate interest in promoting our products and services.

LAZOYDUQUE.COM is committed to obtaining express and verifiable consent from the User for the processing of personal data for one or more specific purposes.

The User has the right to withdraw consent at any time. Withdrawing consent will be as easy as giving it. As a general rule, withdrawal of consent will not condition the use of the online store.

When Users must or may provide their data via forms to submit inquiries, request information, or for reasons related to online store content, they will be informed whenever completing a field is mandatory because it is essential for the proper development of the transaction.

 

Categories of Data We Process

The categories of data processed on LAZOYDUQUE.COM consist solely of identification data and transaction data carried out in our online store. Under no circumstances are special categories of personal data within the meaning of Article 9 of the GDPR processed.

Personal information collected and processed by LAZOYDUQUE.COM includes:

  • First name, last name, physical address, email addresses, telephone numbers, and date of birth;
  • Transactional data, such as requested products and services, financial details, and payment methods;
  • Unique identifiers, such as mobile device IDs or browser cookie IDs;
  • IP address and information derived from IP addresses, such as geographic location;
  • Information about the device used, such as browser type, device category, operating system, presence or use of applications, screen resolution, and preferred language.

For What Purposes Do We Process Your Personal Data?

Personal data is collected and managed by LAZOYDUQUE.COM in order to facilitate, streamline, and fulfill commitments established between the online store and users/customers, maintain the relationship established through submitted forms, or address requests and inquiries.

We may use personal information to improve our commercial and promotional initiatives, analyze visited pages and user searches, and optimize our product and content offerings, presentation, and services.

Likewise, data may be used for commercial personalization, operational and statistical purposes, activities consistent with LAZOYDUQUE.COM's corporate purpose, as well as data extraction, storage, and marketing studies to tailor content to the User and enhance the quality, performance, and navigation of the online store.

When personal data is obtained through forms on the online store, the User will be informed of the specific purpose(s) of processing.

In summary:

  • Contact form: to respond to user requests submitted through this channel.
  • Subscription form: to send informational newsletters containing special offers and promotions.
  • Registration forms: to enable you to create an account in our online store and access customer features. Users registering on LAZOYDUQUE.COM via a social media account ("Personal Account") or accessing LAZOYDUQUE.COM through a Personal Account expressly authorize LAZOYDUQUE.COM to access information contained in that Personal Account, including personal details, interests, preferences, and contacts.
  • Sales form: to manage the purchase, including order processing, payment collection, and all operations linked to fulfilling the selected product or service (shipping tracking emails, invoices, receipts, customer support).

We also process your personal data for other purposes:

  • To comply with our legal obligations: We process your data to comply with statutory legal requirements, such as responding to legal proceedings or requests from competent regulatory authorities, including:

  • Protecting the rights and safety of our Users, third parties, and our own.
  • Complying with statutory requirements, including court orders, subpoenas, and other lawful mechanisms.
  • Sharing information with professional advisors (lawyers, tax advisors, auditors) to fulfill legal, fiscal, or security duties.
  • Supporting and enhancing the services offered by this website.
  • Collecting non-identifying data through cookies placed on the user’s computer during browsing, as detailed in our Cookie Policy.
  • Managing social media profiles. The domains associated with LAZOYDUQUE.COM maintain active profiles on social networks. Processing of data of users following official LAZOYDUQUE.COM pages is governed by this section and the privacy policies of the respective social platforms. LAZOYDUQUE.COM processes this data to administer its social media presence and share products and activities. Followers' profiles are never used to send unsolicited individualized advertising.

LAZOYDUQUE.COM does not sell, rent, or lease personal data to third parties without prior consent, nor will it do so in the future. However, in certain cases personal data may be shared with merchants advertising on our platform; in such cases, user consent will be gathered alongside full identity and purpose disclosures. All operations are carried out under strict security standards.

 

Remarketing Actions

The remarketing feature allows this website to reach individuals who previously visited LAZOYDUQUE.COM and match specific audiences with tailored messaging. In other words, remarketing encourages users who previously visited our site to return.

As a user of LAZOYDUQUE.COM, you should be aware that the website gathers information for this remarketing function. Data is collected via cookies from Facebook and Google Ads. You can learn more about the data collected by these cookies in their respective privacy policies:

  • Facebook Ads
  • Google Ads
  • Brevo

If you do not want your data collected by these cookies, you can disable Google's cookie usage via Google Ads Settings. You can also opt out of third-party cookies via the Network Advertising Initiative opt-out page. Social sharing tools and widgets on this website are subject to each user's social network privacy settings. When social media tools are integrated, they may collect web traffic data on the pages where they are installed, even if you do not actively click them.

Commercial Communications and Management with Brevo

Purpose of processing: Lazo y Duque will use your contact details to send you communications regarding our products and services. These communications comprise:

  • Marketing Communications (Newsletters): We will send information about new releases, promotions, and special offers only if you have given us your explicit consent by checking the corresponding box. The legal basis for this processing is your consent (Art. 6(1)(a) GDPR).

  • Transactional and Follow-Up Communications: To enhance your shopping experience and based on our legitimate interest (Art. 6(1)(f) GDPR), we may send automated communications such as:

    • Reminders about products left in your shopping cart.

    • Reminders regarding products you have recently viewed on our website.

    • Post-purchase follow-up emails to request your review and ensure complete satisfaction.

We consider this processing to be proportionate and respectful of your rights, as it is grounded in actions you initiated on our website, and you may object at any time.

Tool used and data transfer: To manage these communications, we use the services of Brevo (formerly Sendinblue), a company headquartered in France (EU). Therefore, your data (name, email, purchase history, and browsing behavior) is shared with this provider acting as a "Data Processor." Brevo operates within the European Union, ensuring an adequate and GDPR-compliant level of data protection.

Data retention: Your data for commercial communications will be retained until you withdraw consent or request deletion.

Your rights: You can withdraw consent or object to processing based on legitimate interest at any time by clicking the "Unsubscribe" link at the bottom of any of our emails, or by contacting us at info@lazoyduque.com.

What Are Your Rights When Providing Your Data?

Anyone has the right to obtain confirmation as to whether or not LAZOYDUQUE.COM is processing personal data concerning them.

Registered users on LAZOYDUQUE.COM may at any time request cancellation of their registration and/or closure and erasure of their account and data from the LAZOYDUQUE.COM database.

Data subjects have the right to:

  • Request access to their personal data.
  • Request rectification or erasure.
  • Request cancellation.
  • Request restriction of processing.
  • Object to processing.
  • Request data portability.

Data subjects may access their personal data, request the rectification of inaccurate data, or request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the restriction of processing, in which case data will only be kept for the establishment, exercise, or defense of legal claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data by LAZOYDUQUE.COM. In such cases, LAZOYDUQUE.COM will cease processing, except for compelling legitimate grounds or the exercise or defense of potential claims. As a data subject, you have the right to receive personal data concerning you in a structured, commonly used, and machine-readable format, and to transmit it to another controller when:

  • Processing is based on consent.
  • Data was provided directly by the data subject.
  • Processing is carried out by automated means.

In exercising the right to data portability, you have the right to have personal data transmitted directly from controller to controller where technically feasible.
Data subjects also have the right to effective judicial protection and to lodge a complaint with the supervisory authority—in this case, the Spanish Data Protection Agency (AEPD)—if they consider that the processing of personal data concerning them infringes the GDPR.

To exercise these rights, we provide a dedicated channel via INFO@LAZOYDUQUE.COM.

 

How Long Will We Retain Your Data?

Processed data will be retained for as long as legal retention obligations apply, or, in the absence of a statutory timeframe, until the data subject requests deletion or revokes granted consent.

Consequently, we retain your personal information for as long as necessary or permitted in light of the purposes for which it was obtained. Criteria used to determine retention periods include the duration of our ongoing relationship and contracted services, as well as statutory legal requirements.

To Which Recipients Will Your Data Be Disclosed?

In line with the uses of personal information, we may disclose your data to third parties who assist us in operating or supporting our services ("service providers").

All service providers enter into a contract with LAZOYDUQUE.COM that protects personal data and restricts its use in accordance with this policy.

To deliver essential services for business operations, LAZOYDUQUE.COM shares data with the following providers under their respective privacy terms:

  • External service providers (e.g., payment gateways, order fulfillment, web analytics, marketing management, web hosting, email distribution, auditing) so they can perform business operations on behalf of LAZOYDUQUE.COM.
  • Distributors, partners, or vendors of LAZOYDUQUE.COM for interest tracking, complementary services, or interest-based advertising;
  • Shipping and courier companies: CORREOS, MRW, TNT;
  • Analytics, statistical, and advertising services:

- Google Analytics for website traffic analytics.

- Google Search Console for web performance and indexing data.

- Google Looker Studio for reporting dashboards.

- Microsoft Excel for internal monthly sales tracking.

- Meta Business Suite for Facebook and Instagram analytics.

- Google Business Profile for managing reviews, product photos, Maps, and location stats.

- Google Merchant Center for uploading product feeds and synchronizing with Google Ads.

 

Data Confidentiality and Security

LAZOYDUQUE.COM undertakes to use and process users' personal data with full respect for confidentiality, strictly for agreed purposes, and to comply with obligations to store and implement appropriate technical and organizational measures to prevent alteration, loss, or unauthorized access, in accordance with applicable data protection regulations.


This website includes an SSL certificate. This security protocol encrypts data transmitted between server and user, ensuring secure end-to-end communication. The site also incorporates anti-spam, intrusion prevention, and anti-phishing safeguards.


Regarding confidentiality of processing, LAZOYDUQUE.COM ensures that any person authorized to process customer data (including staff, contractors, and service providers) is subject to appropriate statutory or contractual confidentiality obligations.

Upon becoming aware of any security incident, LAZOYDUQUE.COM shall notify the Customer without undue delay and provide timely information related to the incident as known or reasonably requested.

Security Breach Notifications

At LAZOYDUQUE.COM, we adopt reasonable and appropriate measures to safeguard personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account processing risks and the nature of the data. However, if LAZOYDUQUE.COM determines that service data has been compromised, exposed through a security breach, or improperly acquired by third parties, LAZOYDUQUE.COM will immediately notify you of such breach or improper acquisition.

Browsing and Log Data

Browsing LAZOYDUQUE.COM may generate non-identifiable data, including IP addresses, approximate geographic location, logs of site interactions, and other metrics that cannot directly identify the user. Non-identifying data also includes browsing habits recorded by third-party analytics services. This website uses:

  • Analytics: Used to analyze trends, administer the website, track movements around the site, and gather broad demographic data across our user base.

 

Data Accuracy and Truthfulness

As a user, you are solely responsible for the truthfulness and accuracy of the data you submit to LAZOYDUQUE.COM, releasing LAZOYDUQUE.COM from any liability in this regard.


Users warrant and represent the authenticity, validity, and accuracy of the personal data provided and undertake to keep it duly updated. Users agree to provide complete and accurate information in contact and subscription forms.

 

Changes to the Privacy Policy

LAZOYDUQUE.COM reserves the right to amend this policy to adapt it to legislative, regulatory, jurisprudential developments, or industry practices. In such cases, LAZOYDUQUE.COM will announce changes on this page reasonably in advance of implementation.

 

Questions Regarding This Policy

If you have questions about this policy or concerns regarding access to or rectification of your personal information, you can contact us via our inquiry form or write to us at:

INFO@LAZOYDUQUE.COM

While most privacy inquiries are resolved promptly, complex requests may require additional investigation. In such cases, inquiries will be addressed or updates provided regarding next steps within thirty days.