FREQUENTLY ASKED QUESTIONS
Delivery
1. When will I receive my order?
If you place your order within Spain, you will receive it within 24 to 48 hours. For international orders, delivery takes between 48 and 72 hours.
2. Which courier company will deliver my parcel?
At Valverde Botas, we work with CORREOS EXPRESS, SEUR, and MRW within Spain, and with TNT for international deliveries.
3. Will I receive a tracking number?
Yes. As soon as you place your order, we will send you a tracking number by email from the corresponding carrier so you can track your parcel at all times.
Payments
4. Does Lazo y Duque guarantee secure payment?
Yes. We use a secure payment protocol developed by Visa and Mastercard that enables safe online shopping and verifies that the buyer is the legitimate cardholder.
5. Is there any fee for paying by bank transfer?
No, we do not charge any additional surcharge for paying by bank transfer or any other payment method.
Returns
6. Can I return my order if I want to change the size or color?
Yes, you can, and at no extra cost to you. At Lazo y Duque, we are happy to advise you on color, style, and help you find your exact shoe size.
7. What happens if my order arrives damaged?
If the parcel was damaged during shipping, please contact us as soon as possible to report the product's condition. We will coordinate with the courier company to schedule a pickup and send you a replacement as quickly as possible.
Sales & Products
8. Why should I choose Lazo y Duque?
We have nearly a century of experience, and our core values are quality and craftsmanship in footwear manufacturing. Furthermore, we accept bespoke and customized orders so you can have a truly unique, tailored product.
9. What sets Lazo y Duque apart from other footwear manufacturers in Valverde del Camino?
At Lazo y Duque, we constantly integrate innovation into our production process while selecting the finest raw materials to deliver an unmatched finished product.
10. How do I find my exact shoe size?
Lazo y Duque provides all the necessary information so you can accurately determine your shoe size.
11. What is Lazo y Duque's manufacturing process like?
Our production process involves several stages where master shoemakers handcraft boots, ankle boots, traditional country boots (botos), shoes, and accessories daily. The key departments include:
- Leather storage and selection, with an extensive variety of textures and colors
- Cutting area
- Pattern making and stitching area
- Detailing and ornament finishing area
- Lasting, filling, welt stitching, and sole assembly area
- Polishing, edge staining, burnishing, and heel fitting area
B2B / Suppliers
12. Why should I choose Lazo y Duque as my footwear supplier?
One of the primary reasons distributors choose us is our meticulous care and dedication in shoemaking. We currently partner with major distribution firms that distribute our products, providing them with outstanding margins and high customer satisfaction. Moreover, at Lazo y Duque, we excel at understanding our clients' needs, establishing reliable partnerships that ensure mutual long-term success.